Network map and outages
Draw your POPs, splice points and fibre. Mark a cut and see exactly which customers are behind it, email them, and send a technician in one step.
For ISPs in Nigeria
One dock for your billing, payments, customers, support and network.
- Customers2,140 accounts
KYC, products and a diary for each one.
- Billing₦197.8m invoiced
Invoices go out by themselves every month.
- Auto reconnectPaid = back online
When a bill is due the connection goes off, and it is back the moment they pay.
- Support12 open tickets
Chat, tickets and customer email in one place.
- NetworkGood · 96%
Routers, connections and outages, watched every minute.
- Stock438 devices
Routers and ONUs tracked by serial number.
12 toolsto run the whole ISP, from billing to stock, on every plan
30 sbetween router checks, with an alert the moment one stops answering
1 dockhubfor billing, customers, support and your network, under one login
1 weekto move you over, usually: customers, routers, addresses and staff
Why ISPDock
Most ISPs run on a spreadsheet, a payment link, a WhatsApp group and a router nobody wants to touch. Customers pay and still get cut off. Staff chase transfers by screenshot. ISPDock puts it all on one dock: the bill, the payment, the login, the router and the reply.
Product · 12 tools
Everything outside the network. Already included.
Every plan runs the whole business, so you never outgrow us because billing or accounting is missing.
- 01
Billing and invoices
Monthly invoices, renewals, credit notes, quotations and statements, numbered and branded for you.
- 02
Every way to pay
Card, bank transfer, USSD, Monnify, OPay, a personal bank account per customer, and a cash desk with two-person approval.
- 03
Accounting
Double-entry books that post themselves from invoices and payments. Exports to QuickBooks, Xero and Zoho.
- 04
Customer portal
Customers see their plan, bills, data used and connection in plain words. They pay, renew and ask for help themselves.
- 05
Support and chat
Live chat, tickets, email to ticket, a help centre and the customer's whole history next to every conversation.
- 06
Technician jobs
Installs and repairs on a dispatch board, a phone view for engineers with photos and signatures, even offline.
- 07
Stock
Routers and ONUs by serial number, from the warehouse to the van to the customer's home, valued in your books.
- 08
Broadcasts and portal ads
Email, SMS and WhatsApp campaigns, plus a slider on your customers' dashboard for offers and news.
- 09
Zones and partners
Split staff by area and pay franchise partners commission on the customers in their zones, worked out for you.
- 10
Company email
noreply@, support@ and staff mailboxes on your own domain, with webmail. Invoices and receipts go out under your name.
- 11
Router monitoring
Every router and switch checked every 30 seconds, with graphs, and an alert in Telegram or Slack when one stops answering.
- 12
API and webhooks
Read customers, invoices and payments from your own tools, and get told the moment an invoice is paid.
Billing01
Billing that runs itself.
Invoices go out on each renewal date, payments land on the right bill and receipts are emailed. When a bill is due, the customer’s internet connection is suspended, and it comes back the moment they pay.
- Monthly invoices, renewals and receipts, numbered and in your name.
- A bill is marked paid only after the payment is confirmed.
- Connections suspend and reconnect by themselves, with no one on your team lifting a finger.
Customer portal02
A portal your customers actually understand.
No IP addresses, no jargon. Days left on their plan, what they owe, how much data they used and whether they are online. In real figures, in plain words.
- Renew, change plan and pay in a few taps.
- Chat with your team from any page.
- Several connections under one account.
Your brand03
Your name on everything. Not ours.
Staff sign in at admin.yourisp.com and customers at my.yourisp.com. Your logo and colours run through the dashboard, the portal, every email and every invoice.
- Five layouts and five dashboard designs to choose from.
- Light and dark mode.
- Sign-in screens with your own pictures and words.
Support04
Every question in one inbox.
Chats from the portal, emails to your support address and tickets land in one place, with the customer’s plan, bills and connection beside them. Your team answers without hunting.
- Customer emails become tickets by themselves.
- Quick replies, ratings and response times.
- A diary of every call and visit, per customer.
Network05
Know before your customers call.
Every router is checked every 30 seconds. The moment one stops answering, your team hears about it in Telegram, Slack or email, with how many customers sit behind it.
- Graphs for every router: uptime, load and traffic.
- Outages on a map, with the customers they affect.
- A note when it is back, with how long it was down.
Field and stock06
From the van to the front door.
Technicians get their jobs on their phone, tap through each step, take photos and get a signature. The router they fit leaves the van’s stock, and the customer is told when they are on the way.
- A day board to plan and assign jobs.
- Every router and ONU tracked by serial number.
- Works with a weak signal and catches up later.
Network · Enterprise
Know about a problem before your customers call.
As you grow, the network becomes the hard part. These tools come with Enterprise. Customer logins and automatic cut-off come with every plan.
Fibre and OLT monitoring
Huawei, ZTE and more over SNMP. Weak signal alarms per ONU, and Wi-Fi changes and reboots through TR-069.
Connection diagnostics
A health score for any customer with every reason listed: account, login, session, router, signal. And the next step to take.
Hotspot vouchers
Sell time and data codes over the counter, through agents, or online with Paystack. Printed cards included.
Data caps and fair use
Slow down or cap heavy users by plan automatically, and lift it when they top up.
Logins and cut-off, on every plan
PPPoE and static IP logins on MikroTik, suspended when a bill is due and reconnected the moment it is paid. Hotspot and MAC logins come with Enterprise.
Pricing
Simple plans. Priced in naira.
Monthly, per company, before 7.5% VAT. No contract and no minimum term.
Enterprise at ₦450,000 a month: about ₦180 per customer, network tools included.
Starter
For small ISPs getting started.
₦45,000/month
Fits your size- Up to 300 customers
- 5 staff logins · 3 routers
- Every business tool
- Network tools: Enterprise only
Growth
For growing ISPs with fibre or several areas.
₦150,000/month
Fits your size- Up to 2,000 customers
- 25 staff logins · 15 routers
- Every business tool
- Network tools: Enterprise only
Enterprise
For large ISPs that run their own network.
₦450,000/month
Fits your size- Up to 5,000 customers
- Unlimited staff and routers
- Every business tool, plus the network tools
- Fibre and OLTs, network map, hotspot vouchers, data caps, diagnostics
One-off setup of ₦500,000 on every plan (non-refundable): we move your customers in, connect your routers, set up your addresses and company email, and train your staff. More than 5,000 customers? We'll make a plan for you.
Compare
What ISP software costs per customer.
Published prices, converted at ₦1,333 to the dollar. Checked October 2026.
| Platform | Per customer a month | Worth knowing |
|---|---|---|
| ISPDock | ₦75 – ₦150 | Billed in naira. Local payments included. No contract or minimum. |
| Sonar | ₦1,000 – ₦1,666 | $500 a month minimum, contract, payments are an add-on. |
| Splynx | ₦220 – ₦733 | Falls as you grow. Add-ons extra. |
| Centipid | ₦333 | PPPoE. Hotspot is 3% of hotspot revenue instead. |
ISPDock per-customer figures are each plan's price at its customer limit. Other prices are as published by each company on the date above and may have changed; follow the links for current prices.
Moving over
We move you in. You keep working.
Four steps, done with you, usually within a week. Your customers notice one thing: a better portal.
- Step 1Bring your customer listSend us your spreadsheet. Your customers and their plans come across in one import.
- Step 2Connect your routersWe connect your MikroTik routers to ISPDock and give you the exact commands to paste in.
- Step 3Your addresses and emailadmin., my. and mail. on your own domain, with the records to add listed for you.
- Step 4Train your team, then send loginsYour staff learn it first. Then every customer gets their portal login in one go.
FAQ
Questions
Does the customers' money go through ISPDock?
No. You connect your own Paystack, Monnify or OPay account, and payments go straight to you. ISPDock only bills you for the platform.
Which routers does it work with?
MikroTik, for PPPoE, static IP, hotspot and MAC logins, plus router monitoring. Other devices can be monitored by ping and ports. Fibre OLTs from Huawei and ZTE are supported in Enterprise.
Can I keep my own domain?
Yes. Your staff and customers use addresses on your domain, such as admin.yourisp.com and my.yourisp.com. You add one record at your domain provider and we take care of the rest.
What happens when I grow past my plan?
You'll see your usage against the limit in your dashboard and can ask to move up from there. Above 5,000 customers we make a plan for you.
Is there a contract?
No. Plans are monthly. The setup fee is paid once and is not refunded, because it pays for the work of moving you in.
Is my data backed up?
Yes. The database is backed up every day and a copy is kept off the server.
A 30-minute call
See it running on your own customers.
We'll show you your dashboard with your plans in it, and answer every question about moving over.
Contact
hello@ispdock.comDemos, pricing, moving over from another system: one inbox, answered by the people who build ISPDock.